Privacy Policy

The first type of information is un-identified and non-identifiable information pertaining to a user(s), which may be made available or gathered via your use of the Services and interaction with the website (“Non-personal Information”). We are not able to identify the user from the Non-personal Information that is collected.

In order to enhance the functionality of the Services and to provide you with a better user experience, we collect technical information transmitted by your computer (through the use of third party analytical cookies), including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Services; etc.).

We also collect information about your use of the Services, such as user activity (e.g. pages viewed, the amount of time spent on particular pages, online browsing, clicks, actions, etc.). This information is collected, amongst other things, for research and analytics purposes about your use of the Services.

We aggregate, anonymize or de-identify the information collected by the Services or via other means so that the information cannot, on its own, personally identify you. Our use and disclosure of such aggregated or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation and for any purpose.

The second type of information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Information”). This may be collected when you subscribe for our email newsletters by providing us with your email address on the website or when you post a comment including your name and email address in response to one of our news pieces.

We may also collect specific types of connection details and information with regard to your device and hardware, such as IP addresses. Where the Casino.org domain is used as a host domain for another website, some traffic data is proxied through the Casino.org domain to the other website. For the avoidance of doubt, no data relating to the other website users is accessed by us – our domain serves purely as a conduit for the other website’s traffic data. 

If we combine Personal Information with Non-personal Information, the combined information will be treated as Personal Information for as long as it remains combined.

We use cookies and other technologies or methods of web analysis to gather, store, and track certain information related to your visit to and activity through the Services.

A cookie is a piece of data stored on your computer containing information about your access to the website. We and our trusted partners may use such cookies for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier.

We use the following types of cookies:

Session cookie: Allow us to link your actions during a browser session. A browser session starts when you open the browser window and finishes when you close it.

Persistent cookie: A cookie that remains on your Device for the period of time specified in the cookie and activated each time you visit the website that created that particular cookie.

Performance cookies: Cookies which gather information about how you use and navigate a website. For example, which pages you go to most often, and if you get error messages from them. These cookies don’t collect information that identifies you. All of the information gathered by these types of cookies are aggregated and therefore anonymous. It is only used to improve how the website works.

Targeting cookies or advertising cookies: Used to deliver adverts that are relevant to you and your interests. They are also used to limit the number of times or the frequency you see an advertisement as well as help measure the efficiency of the advertising campaigns. They are usually placed by advertising networks with the website operator’s consent. They record that you have visited a particular website as well as what pages you have viewed, and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. Examples of such third-party analytics providers include Google, VWO and Hotjar. For more information about online behavioural advertising cookies and online privacy, please see the guide produced by the internet advertising industry available at www.youronlinechoices.com

You may remove the cookies by following the instructions of your web browser; however, if you choose to disable cookies, some features of our Service may not operate properly and your online experience may be limited. For additional information about cookies and how to disable cookies, we recommend the following website: www.allaboutcookies.org

Where you are using non-Casino.org webpages that are hosted on our domain, the cookies used by the operator of that website will appear on your cookie browser settings under our domain. Please note that no cookie data in respect of your use of the non-Casino.org services will be accessed by us. 

In addition, our website may run widgets, beacons and other technologies which collect mainly Non-personal Information connected to your browsing tendencies. We use such technologies for routine operation, including for the collection of statistical data about your use of our Service and in order to adapt the Service to your personal preferences. The information collected through such tracking technologies by third parties on our behalf, help to provide technical diagnostics and analytic tools.

• Cookie settings in Chrome
• Cookie settings in Firefox
• Cookie settings in Microsoft Edge
• Cookie settings in Safari

Provider cookies: These are cookies are placed by us or the operator of our website, who is commissioned by us.

Third-party cookies: are stored and used by other organisations or websites, for example Web analytics tools including from Google, VWO and Hotjar. External providers may also use cookies to display advertising or to integrate content from social networks, such as social plugins. For further information on Web analytics tools and measurement of reach, please see below in this cookie policy.

• Network Advertising Initiative (NAI): optout.networkadvertising.org
• Digital Advertising Alliance (DAA): optout.aboutads.info
• Digital Advertising Alliance Canada (DAAC): youradchoices.ca/en/tools
• Digital Advertising Alliance EU (EDAA): youronlinechoices.com
• Evidon by Crownpeak (fka Ghostery): evidon.com/resources/global-opt-out
• TrustArc (fka TRUSTe): preferences-mgr.trustarc.com

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
• Where you have given us your specific consent for processing your personal data as a legal basis. We will always obtain your consent before sending third party direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us.

We use Personal Information in the manners described in this Privacy Policy. In addition to the purposes referred to above, the information we collect, which may include your Personal Information, is used for the following legitimate interests and purposes (without overriding your interests and fundamental rights):

• To provide our Services (e.g. enable you to share and post User Content; follow other users' shared content; etc.);
• To communicate with you and respond to you if you have a query relating to any of the information on the site and to keep you informed of our latest updates and email newsletters;
• To support and troubleshoot our Services;
• To develop our business and inform our business strategy
• Provide you with information relating to your membership within our membership area

The type of personal information collected and the purposes listed above are necessary for our legitimate interests (to develop our products and services, grow our business, study how visitors use our services and inform our marketing strategy).

We use Non-personal Information for analytical purposes:

• To conduct anonymous analytics in order to improve and customize our Services to your needs and interests;
• To test changes to the Services and make improvements to their functionality.

We do not trade, sell, or otherwise share your Personal Information with third-parties except as set out in this Privacy Policy. In addition to the different uses listed above, we may transfer or disclose Personal Information to other third parties as set out below:

• Companies in the same group as the Controller.
• Third-party companies referred to above for analytics purposes and website performance. This data is non-identifiable personal data and anonymised in relation to IP addresses for visitors in the European Economic Area (“EEA”). External third parties may also include providers of marketing services to enable us to communicate with you by email (such as sending out our monthly newsletters).
• Third parties in relation to the acquisition, sale or merger of the company, business or its assets in respect to prospective purchasers and/or vendors or on a business re-organisation.
• Our commercial partners, where we have a legitimate interest in sharing data to help improve the Services. 
• Other third party marketing service providers that support website performance

We ensure that all third parties have measures in place to protect the security of your Personal Information and process it in accordance with the law. We do not allow our third-party service providers to use your Personal Information for their own purposes and only allow them to process your Personal Information for specific purposes and in accordance with our instructions.

We may disclose Personal Information, or any information you submitted via the Service if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iii) to establish or exercise our rights to defend against legal claims; (iv) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (v) for the purpose of collaborating with law enforcement agencies.

Please keep in mind that this Privacy Policy does not apply to any third party's websites, services or applications, even if they are accessible, downloadable, or otherwise distributed through the Services. You should always review their privacy practices carefully before providing Personal Information to such third parties.

You are knowingly and voluntarily assuming all risks of using any third-party websites, services or applications.

We take great care in implementing and maintaining the security of the Services and your information. We employ industry standard procedures and policies to ensure the safety of our users' information and prevent unauthorized use of any such information including by using Secure Socket Layer (SSL) technology, to do so.

• Since we operate globally, it may be necessary to transfer your Personal Information to countries outside the UK or European Union. The data protection and other laws of these countries may not be as comprehensive as those in the European Union − in these instances we will take steps to ensure that a similar level of protection is given to your Personal Information. These include the following:
• Where we use certain service providers, we may adopt specific contracts approved by the UK’s ICO or European Commission which give Personal Information the same protection it has in the UK or Europe respectively. 
• Transferring your Personal Information to countries that have been deemed to provide an adequate level of protection for personal data by the UK’s ICO or European Commission. 

If you feel that your privacy was treated not in accordance with our policy, or if any person attempted to abuse our Services or acted in an inappropriate manner, please contact us directly at [email protected].

We have put in place measures for dealing with any Personal Information breach that we suspect and will inform you and any relevant regulator of a breach where we are required to do so, in accordance with law.

We value your privacy and control over your Personal Information, and therefore you may, at any time, request to change and update it by emailing us at [email protected]. You can also request that we will correct errors or that we will erase your Personal Information (except for data that we are required to keep under applicable laws) by emailing us.

Please note that unless you instruct us otherwise we retain the information in accordance with our retention policy which you can request from us. The period of retention of your Personal Information is always balanced against the volume, nature and sensitivity of the Personal Information collected, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which we process your Personal Information and if those purposes may be achieved through other means and the relevant legal requirements. We aim to rectify, replenish or remove incomplete or inaccurate information promptly upon becoming aware of such error or inaccuracy.  

In addition, you have the following rights in respect to your Personal Information:

• Request access to your personal data.
• Request correction of your personal data.
• Request transfer of your personal data.
• Object to processing of your personal data.
• Request erasure of your personal data.
• Request restriction of processing your personal data.
• Right to withdraw consent.

Verasafe has been appointed as CG Holdings Ltd's representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union. VeraSafe can be contacted in addition to Casino.org's team only on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe at: 

verasafe.com/privacy-services/contact-article-27-representative 

Alternatively, VeraSafe can be contacted at:

VeraSafe Czech Republic , s.r.o Klimentská 46, Prague 1, 11002, Czech Republic

VeraSafe Ireland Ltd, Unit 3D North Point House, North Point Business Park, New Mallow Road, Cork, T23AT2P, Ireland

VeraSafe Netherlands BV, Keizersgracht 391 A, 1016 EJ Amsterdam, The Netherlands

We may share Information, including Personal Information, in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale of an asset or transfer in the operation thereof) of the Company. In the event of the above, the acquiring company or transferee will assume the rights and obligations as described in this Privacy Policy.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Request access to your personal data.
• Request correction of your personal data.
• Request transfer of your personal data.
• Object to processing of your personal data.
• Request erasure of your personal data.
• Request restriction of processing your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

The Services are not designated to users under the age of 18. If you are under 18, you should not use the Services nor provide any Personal Information to us.

We reserve the right to access and verify any Personal Information collected from you. In the event that we become aware that a user under the age of 18 has shared any information, we will discard such information. If you have any reason to believe that a minor has shared any information with us, please contact us at [email protected].

We may revise this Privacy Policy from time to time, in our sole discretion, and the most current version will always be posted on our website.

We aim to respond to all legitimate requests within one month if you wish you to exercise any of your rights. No fee is required to exercise any of your rights in respect to your Personal Information that we collect. However, we reserve the right to charge a reasonable fee if we consider your request excessive, unfounded or of a repetitive nature and may refuse to comply with your request in such circumstances. We will notify you if your request is complex and requires longer than 1 month to provide a response. We will endeavour to keep you updated.

If you have any general questions about the Services or the information that we collect about you and how we use it, please contact us at [email protected]. You can find more information on our Contact page

Last updated 9th July 2024